CAHPS^® with PRC

PRC is the nation’s largest privately held healthcare-exclusive research firm, and the only industry leader measuring excellence. Core CAHPS survey questions do not measure excellence, but providers can customize supplemental items to address loyalty and more effectively analyze where to invest resources to improve performance.

HCAHPS Scorecard

Keep score with multiple hospitals, cities, or states in a ranked format using data from Care-Compare and match against the VBP Thresholds published by CMS. Start tracking by using our HCAHPS Scorecard.

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PRC’s CAHPS Capabilities

ACO REACH CAHPS

CMS’ ACO REACH (Realizing Equity, Access, and Community Health) CAHPS program aims to ensure that quality of care, especially the patient experience, is not negatively impacted by the ACO REACH payment model. Strong patient experience performance indicates high quality care has been provided, according to the patient’s own perspective. Positive patient experience is also associated with higher levels of patient adherence, improved clinical outcomes, and lower utilization of inpatient and emergency department services.
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CAHPS FOR MIPS

CMS recognizes the value of patient feedback in helping eligible professionals, group medical practices, and shared savings accountable care organizations assess the quality of care they provide. By partnering with the CAHPS Consortium, CMS has created a CAHPS for MIPS survey instrument to measure patients’ perceptions of the quality of care they receive. Read More

CHILD HCAHPS

Although Child HCAHPS is not currently a government-mandated survey, it likely will be in the future. Getting started now provides children’s hospitals and general acute care hospitals treating pediatric patients a leg up on their competition—while improving the experience of their pediatric patients and their families alike. Read More

EMERGENCY DEPARTMENT CAHPS

Emergency departments handle 28 percent of all national acute care visits. After patients are triaged and treated, many transition from the ED into the hospital, emphasizing the critical role EDs play in creating patients’ perceptions of care. Hospitals have one chance to create a first impression, and the ED team often becomes the face of care.

As a result, in July 2020, CMS released the ED Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey, formerly known as ED Patient Experiences with Care (EDPEC) Survey. The ED CAHPS® survey explores the care received by adults discharged to home in just 35 questions.

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HOSPITAL CAHPS

The intent of the government’s HCAHPS survey is simple: to provide an easy way for consumers to make “apples-to-apples” comparisons between hospitals when they choose where they want to receive care. Choosing PRC commits your organization to enhancing patient perceptions, driving greater loyalty, and improving institutional performance. Read More

HOME HEALTH CAHPS

As the home healthcare industry grows, PRC continues to help home health agencies design custom research to collect and understand patients’ perceptions of skilled home care. In addition to satisfying federal reporting requirements, our partners apply these insights to treatment protocols to increase quality and drive loyalty. Read More

HOSPICE CAHPS

Hospice CAHPS provide standardized information about perceptions of the care that was delivered to deceased hospice patients from the perspective of the patients themselves and their caregivers. This allows consumers to use critical measurements to compare the quality of care provided by different hospices, incentivizing hospices to improve quality of care by enhancing accountability and increasing transparency. Read More

IN-CENTER HEMODIALYSIS CAHPS

Although CMS has published comparative clinical information about the performance of dialysis centers since 2001, until recently, patient experience has never been reflected in the data. The ICH CAHPS Survey measures the experiences of people receiving in-center hemodialysis care from Medicare-certified dialysis facilities. Filling this information gap allows healthcare consumers to assign greater value to patient experience than clinical data. Read More

OAS CAHPS

The number of facilities performing outpatient surgery within hospital outpatient surgery departments (HOPDs) or free-standing ambulatory surgery centers (ASCs) over the past several years has skyrocketed. This steadily increasing demand has underscored a critical need to provide healthcare consumers with statistically valid data to compare the performance of outpatient surgical facilities from the patient’s perspective, motivating CMS to introduce the OAS CAHPS survey.
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PRIMARY CARE FIRST PATIENT EXPERIENCE OF CARE

The PCF PEC survey contributes to payment model options nationwide for primary care sites. These models aim to improve quality of care and access to care, while reducing Medicare spending by avoiding unnecessary inpatient admissions. Read More

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Consumer & Brand

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Employee Experience

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Patient Experience &  Government Surveys

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Physician Partnership Solutions

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

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Patient Experience

Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .

Community Health

Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.

Consumer & Brand

Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.

Employee & Physician Experience

Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.

Call Center

Handling sensitive information as a leading provider of inbound and outbound call center services.

Public Health

Supporting a variety of public health initiatives with an eye on healthcare excellence.

CAHPS Government Surveys

CAHPS^® with PRC

HCAHPS Scorecard

Take Me to the Scorecard

PRC’s CAHPS Capabilities

ACO REACH CAHPS

CAHPS FOR MIPS

CHILD HCAHPS

EMERGENCY DEPARTMENT CAHPS

HOSPITAL CAHPS

HOME HEALTH CAHPS

HOSPICE CAHPS

IN-CENTER HEMODIALYSIS CAHPS

OAS CAHPS

PRIMARY CARE FIRST PATIENT EXPERIENCE OF CARE

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CAHPS Government Surveys

CAHPS® with PRC

HCAHPS Scorecard

Take Me to the Scorecard

PRC’s CAHPS Capabilities

ACO REACH CAHPS

CAHPS FOR MIPS

CHILD HCAHPS

EMERGENCY DEPARTMENT CAHPS

HOSPITAL CAHPS

HOME HEALTH CAHPS

HOSPICE CAHPS

IN-CENTER HEMODIALYSIS CAHPS

OAS CAHPS

PRIMARY CARE FIRST PATIENT EXPERIENCE OF CARE

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Consumer & Brand

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Patient Experience & Government Surveys

Physician Partnership Solutions

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Patient Experience

Community Health

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Public Health

CAHPS^® with PRC

Patient Experience &  Government Surveys