Patient Experience
Refine your patient care with an eye for healthcare excellence—one person at a time.
End-to-End Patient Experience
At PRC, we understand that the patient experience begins long before stepping foot inside a hospital. From the moment a patient decides to seek medical care, every interaction and touchpoint can shape their perception of the healthcare journey. That's why we have developed a comprehensive offering that addresses the entire continuum of care. READ MORE
CAHPS®
With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. READ MORE
Response Rates
Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores.
Medical Group Measurement
CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. READ MORE
We are
Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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We Are
Reliable
Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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We Are
Your Partner
Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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We Are
Exceptional
Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
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Latest Resources
HCAHPS: Revised for 2025
The PRC team will use this webinar to cover the updates, redesign, and reconstruction of HCAHPS detailed in the final rule from CMS.
How to Build a PRC EasyView Dashboard
Discover how to use and share the new EasyView Dashboard to display important metrics for your organization, department, or team.
HCAHPS 2.0 – Everything You Need to Know
Our CAHPS team at PRC reviewed the CMS final rule and compiled an infographic with all the main takeaways surrounding HCAHPS 2.0.