by Noah Larsen | Jun 16, 2022 | Patient Experience
In today’s healthcare landscape, hospital leaders strive more than ever to optimize their top box survey performance. In CAHPS® surveys, it means higher VBP reimbursement and CMS star ratings. At PRC, we use “Excellent” as our top box response in our loyalty surveys...
by Noah Larsen | Jun 9, 2022 | Patient Experience
At PRC, we are dedicated to supporting our partners and their work toward excellence in the patient experience. Our dedication extends beyond the surveys we conduct—with our suite of healthcare experience solutions, we make sure your data comes with the tools and...
by Noah Larsen | May 26, 2022 | Patient Experience
Joe Snipp, Vice President of Patient Experience and Consumerism with Aspirus Health visits the Healthcare Experience Matters Podcast today, hosted by our Healthcare Experience Foundation (HXF) partners. Joe shares his unwavering passion for his job and his thoughts on...
by Noah Larsen | May 19, 2022 | Employee Experience, Patient Experience
Last month, we hosted our first session in our new series of PRC Roundtables. The intention behind Roundtables was to provide a new learning platform among healthcare professionals to combine best practices with an opportunity for networking. Over a hundred healthcare...
by Noah Larsen | May 19, 2022 | Patient Experience
Our guest on today’s episode of the Healthcare Experience Matters Podcast created by our Healthcare Experience Foundation (HXF) partners is Dr. Joshua Schwarzbaum. He joins us to discuss the “Code Breathe” initiative that he helped develop in the Emergency Department...
by Noah Larsen | May 11, 2022 | Patient Experience
CARES was designed by our PRC Excellence Accelerator team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
