by PRC | Aug 20, 2018 | Patient Experience
It’s a typical Tuesday afternoon on the 5th floor of the hospital. A new patient is admitted while Nurse A is halfway through her shift. Nurse A is a very cheerful, compassionate nurse that often goes above and beyond the call of duty to ensure the patient is...
by PRC | Aug 16, 2018 | Patient Experience
Remember when your mother told you to “go outside and get some fresh air?” Maybe if you whined a bit she tried to convince you that fresh air would do your growing bones some good? Increasing research shows that this notion is more than just an old wives’ tale. Fresh...
by PRC | Jul 31, 2018 | Patient Experience
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) program released several updates at the end of July 2018. The Federal Register published a proposed rule giving direction on OAS administration requirements. OAS...
by PRC | Jun 19, 2018 | Patient Experience
The Impact of Response Rate on HCAHPS Dimension Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation. Check out our webinar, “The...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | May 14, 2018 | Patient Experience, Utility
Presented By Nancy Miller EasyView Support and Education Specialist, Professional Research Consultants, Inc. About Nancy Miller: In her role as PRC’s EasyView® Support and Education Specialist, Nancy Miller is primarily responsible for helping...
