by Noah Larsen | Jun 1, 2019 | Patient Experience
We can all relate to times we have been disappointed by a service, restaurant, travel, or product experience. Chances are, there are instances when that individual or organization stepped in to recover your disappointment, as well as times when no one addressed your...
by Noah Larsen | May 30, 2019 | Patient Experience
Privacy is extremely important for patients and their loved ones in the hospital environment. For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed. These are the realities we face and sometimes there is...
by Isaiah Dominguez | May 28, 2019 | Patient Experience
“Storytime.” It means eager young children fidgeting on a colorful carpet, gathered around a picture book while a patient adult reads aloud. It also means happier, healthier patients and engaged, rejuvenated caregivers. Humans are hard-wired for stories; we love to...
by Isaiah Dominguez | May 22, 2019 | Patient Experience
When a family member was diagnosed with Acute Respiratory Distress Syndrome (ARDS) following a difficult heart surgery and a 10-day stint on ECMO, the Pulmonologist laid down the diagnosis with a bleak, “Most people in your scenario die from this.” The patient blinked...
by Noah Larsen | May 17, 2019 | Employee Experience, Patient Experience
There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can...
by Noah Larsen | May 10, 2019 | Patient Experience
The ability to listen to patient comments allows hospital employees to hear the gratitude that patients have for their doctors and nurses, and to hear suggestions directly from patients. To get the most out of these comments, there are some useful guidelines to...
