by Isaiah Dominguez | Aug 30, 2019 | Excellence Accelerator, Patient Experience
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp! This two-part virtual learning event via webinar will empower your team with...
by Noah Larsen | Aug 30, 2019 | Patient Experience
The response scale used in patient perception research is often the most scrutinized aspect of the survey. We want to obtain the most quantitative scale possible, but in turn, we also have to appreciate the fact that we are trying to capture a qualitative evaluation...
by Noah Larsen | Aug 29, 2019 | Patient Experience
PRC’s Survey Design Team is responsible for designing your initial survey, auditing existing surveys, adding/deleting/editing questions, and much more (excluding CAHPS survey questions). They are experts in ensuring surveys measure what they should measure and do so...
by Noah Larsen | Aug 29, 2019 | Patient Experience
“I get up in the morning and think I’m going to do good today,” says Jeb Hallett, M.D. “I spend a lot of time with my patients, examining them from top to bottom. I ask them about their families and their lives. “Yet, my patients’...
by Noah Larsen | Aug 29, 2019 | Patient Experience
One of the goals of HCAHPS is to produce fair comparisons of hospitals; to that end, there are two adjustments that CMS applies to your data before scores are publicly reported on Hospital Compare: a patient mix adjustment (PMA) and a mode adjustment.
by Isaiah Dominguez | Aug 28, 2019 | Employee Experience, Patient Experience
There are some key updates to the Magnet Recognition Program® that we want to keep you updated on! Join Christy Harris as she shares pertinent new information and tips on how to anticipate these changes.
