by Isaiah Dominguez | Dec 9, 2019 | Patient Experience
With the sharp decline in national HCAHPS response rates over the past few years, PRC has researched response rate data trends and the relationships between reporting variables. In our published PXJ research regarding the correlation of response rates and HCAHPS...
by Isaiah Dominguez | Dec 6, 2019 | Excellence Accelerator, Patient Experience, Utility
PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Our experienced team of presenters from PRC, Excellence Accelerator®, and Industry leaders engaged a full house of attendees on a range of topics from...
by Isaiah Dominguez | Dec 4, 2019 | Patient Experience
On November 19th, 2019, the Agency for Healthcare Research and Quality (AHRQ) presented Recent Insights into CAHPS Survey Modes and Response Rates. The AHRQ moderator set the stage by clearly articulating that the goal of this research is to evaluate strategies for...
by Isaiah Dominguez | Nov 30, 2019 | Employee Experience, Patient Experience
According to AHRQ, nursing shift changes require the successful transfer of information between nurses to prevent adverse events and medical errors. Bedside shift report is the practice of having caregivers from an off-going shift working with the oncoming care team...
by Isaiah Dominguez | Nov 20, 2019 | Patient Experience, Utility
Personally, I love to take advantage of opportunities as they present themselves. Whether a prospect comes at me professionally or in my private life, I can’t resist the chance to experience, pursue, or learn something new. One might even call this FOMO—or “fear of...
by Noah Larsen | Nov 12, 2019 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
