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PRC Esurveys: Frequently Asked Questions

PRC Esurveys: Frequently Asked Questions

PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
2021 HCAHPS Mode Experiment Preview

2021 HCAHPS Mode Experiment Preview

In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
New Data for the “New Normal”

New Data for the “New Normal”

The last several months have brought profound changes to both the employee experience and patient experience.  Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...