by Noah Larsen | Nov 3, 2020 | Patient Experience
PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
by Isaiah Dominguez | Oct 19, 2020 | Patient Experience
Update: Following feedback shared with CMS, CMS is now delaying the start date of the Radiation Oncology Model to July 1, 2021. The CAHPS® Cancer Care Survey start date has been pushed back to October 2021. In the summer of 2019, CMS proposed a new Radiation Oncology...
by Noah Larsen | Oct 15, 2020 | Patient Experience
In this webinar, Sandy Vandertie and Melody Hargis of Door County Medical Center share their foundational elements of success as a top performer and how to accomplish those steps with consistency throughout your inpatient and emergency department care. The presenters...
by Noah Larsen | Sep 29, 2020 | Patient Experience
In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
by Noah Larsen | Sep 2, 2020 | Patient Experience
Key Points Q4 2019 HCAHPS data will be used for Hospital VBP for hospitals who submitted it. Q1 2020 and Q2 2020 HCAHPS data will not be used for Hospital VBP, even if it is submitted. No direction has been given regarding star ratings or publicly reported data....
by Noah Larsen | Aug 31, 2020 | Patient Experience
The last several months have brought profound changes to both the employee experience and patient experience. Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...