by Noah Larsen | May 13, 2021 | Patient Experience
In CMS’s recent publish of the proposed rule in the Federal Register, they anticipate not using any calendar year 2020 HCAHPS data in VBP—either for the performance period for FFY2022 or as the baseline for FFY2024. (Previously, they had exempted the optionally...
by Noah Larsen | May 4, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 28, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 21, 2021 | Patient Experience
In the most recent Care Compare update (January–December 2019 discharges), we see that national HCAHPS response rates have continued to fall. The average response rate for HCAHPS is now 25%, 1.7 points lower than what we saw in the January–December 2017 discharges. We...
by Noah Larsen | Apr 13, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 13, 2021 | Patient Experience
Your hospital uses your HCAHPS survey results for your own process improvement, but other organizations also use the HCAHPS data PRC submits to CMS. This document lays out some of the external uses for your HCAHPS data and how they differ in terms of scoring, consumer...
