by Noah Larsen | Aug 12, 2021 | Patient Experience
Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) and PRC Excellence Accelerator® Coach joins our HXF partners’ podcast to discuss empathy, communication, mindfulness, and many other important topics impacting...
by Noah Larsen | Aug 3, 2021 | Patient Experience
There’s no getting around it: the transition home following hospitalization can be frantic, and a poor discharge experience can sour otherwise excellent patient care, or worse, result in hospital readmission. That’s why PRC launched CARES™ Connect alongside the...
by Noah Larsen | Jul 30, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Jul 29, 2021 | Patient Experience
CMS published an OPPS proposed rule in the Federal Register which contains important information for several different programs, including OAS CAHPS and the Radiation Oncology (RO) Model. They also propose establishing a new provider type—a Rural Emergency Hospital...
by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Noah Larsen | Jul 9, 2021 | Patient Experience
In a recent proposed rule, CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model. This mandatory payment model seeks to encourage the use of home dialysis or kidney transplants to reduce costs...
