by James Ratliff | Oct 30, 2023 | Employee Experience, Patient Experience
Creating a Culture of Mutual Care and Mutual Respect Hosted by: Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at...
by James Ratliff | Sep 29, 2023 | CHNA, Consumer & Brand, Employee Experience, Patient Experience, Physician Partnership
Revisit a day of of learning, networking, and recognition. PRC hosted 2023 PRC Healthcare Experience Summit, a conference full of sessions that explore the most pressing topics in healthcare. Attendees were able to connect with fellow hospital leaders and healthcare...
by James Ratliff | May 24, 2023 | Employee Experience, Patient Experience
Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of...
by Noah Larsen | Feb 7, 2023 | Employee Experience
Florida’s Agency for Health Care Administration (AHCA) recently finalized a ruling to make the US Government’s Agency for Healthcare Research (AHRQ) Surveys on Patient Safety Culture™ (SOPS®) mandatory for hospitals and ambulatory service centers (ASCs) to conduct....
by Noah Larsen | Oct 13, 2022 | Employee Experience
Twinkle, Twinkle, Little Star: Cradling Babies & Employees Hosted by Taumaoe Gaoteote, BSBM, MPA, MBA of Santa Clara Valley Medical Center In this webinar, Taumaoe Gaoteote, BSBM, MPA, MBA from Santa Clara Valley Medical Center will outline the tender and timely...
by Noah Larsen | Oct 6, 2022 | Employee Experience
This week we are joined by a veteran guest of the Healthcare Experience Matters Podcast, created by our Healthcare Experience Federation (HXF) partners, to discuss the different ways we can work to move past empathetic distress as healthcare workers. We welcome back...
