by Noah Larsen | Mar 30, 2019 | Employee Experience
Rewarding and recognizing employees is one of the most powerful ways to demonstrate excellence and role model the behaviors we want to see with every patient, every time. We have seen success across four categories of recognition: • Employee to Employee: affording...
by Noah Larsen | Mar 29, 2019 | Patient Experience
High quality data collection in a professional and courteous manner is PRC’s utmost priority. Thus, we have several levels of Quality Assurance in place, including the daily monitoring of our telephone interviewers, who are all trained and coached at PRC. Because we...
by Noah Larsen | Mar 29, 2019 | Patient Experience
A saw tooth pattern refers to results jumping up and down from time period to time period, resembling the teeth of a saw. This pattern can be frustrating and confusing to anyone held accountable to this data. To understand its cause, it’s necessary to understand a few...
by Noah Larsen | Mar 29, 2019 | Patient Experience
PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research. You can view the normative breakout for any question on your survey using the Norms application on...
by Noah Larsen | Mar 28, 2019 | Patient Experience
“We ask our patients to rate their care at the bedside and what we hear does not match the PRC scores. When we do post-discharge phone calls, everyone says ‘excellent.’ There must be something wrong with the data.” While the desire for healthcare professionals to...
