by Noah Larsen | Apr 19, 2019 | Patient Experience
Sample size is one of the most important decisions you can make in your research study design. PRC generally recommends a minimum sample size of 50 patient interviews per patient group per quarter or 200 per year since a sample that is too small will result in data...
by Noah Larsen | Apr 17, 2019 | Patient Experience
The challenge with looking at raw scores (e.g., Percent Excellent) is a lack of context. When, for example, 56.3% of your patients rate their overall care as “Excellent,” is that good or bad? In order to give more meaning to this Percent Excellent raw score, PRC...
by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Patient Experience
Let’s face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes. Yet consistency in practice and competency in process is elusive in most organizations. All that is required is ensuring staff visit the...
by Noah Larsen | Apr 15, 2019 | Employee Experience
Rarely do we over reward and recognize our leaders. Demonstrating appreciation for Directors, Managers and Supervisors and building leadership peer group relationships is critical to creating a high performing culture. Our team recently observed a best practice in...
