by Noah Larsen | Jun 14, 2019 | Employee Experience
As organizations turn their focus toward patient experience, workforce engagement, operational improvements, and other critical priorities of our industry, there is increasing urgency around assessing and developing competencies to achieve desired performance. We know...
by Noah Larsen | Jun 12, 2019 | Physician Partnership
With one exception, every physician has the opportunity to answer each survey question in each area, including their own area. Physician perceptions are contagious, so it is important to gather perceptions of hospital services from the broad group of physicians and...
by Noah Larsen | Jun 7, 2019 | Patient Experience
PRC remains committed to the philosophy that the investment with the biggest return is the delivery of an excellent experience for your patients so that you have earned their loyalty to your organization. Even in the era of VBP, the firmest financial footing for your...
by Noah Larsen | Jun 4, 2019 | Patient Experience
We always want to ensure patients feel comfortable answering the phone and talking to us about their healthcare experience, so we are constantly exploring the best way to achieve high response rates.
by Noah Larsen | Jun 4, 2019 | Patient Experience
PRC’s primary goal is to provide you quality data, and to do this, we vigorously examine how that data is being collected and work diligently to improve those processes. We monitor the data collection at global levels (e.g., Are the dispositions for calls in terms of...
