by Noah Larsen | Jul 19, 2019 | Employee Experience
A key to reinforcing excellent behavior is to show appreciation. Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior. Instead of badgering low performers, we should spend more...
by Noah Larsen | Jul 17, 2019 | Patient Experience
One of the most powerful techniques to improve and sustain an outpatient department or ambulatory care experience that drives patient loyalty is implementing ways to keep patients informed throughout their visit. When patients make outpatient/ambulatory appointments,...
by Noah Larsen | Jul 15, 2019 | Patient Experience
CARES was designed by our PRC Excellence Accelerator® team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
by Noah Larsen | Jul 3, 2019 | Patient Experience
Patient Safety is a foundational expectation of the patient experience and an important driver of loyalty. The reality is that the role of the patient is foreign for us as individuals—especially in the outpatient and ambulatory settings where we have more limited time...
by Noah Larsen | Jul 1, 2019 | Employee Experience, Patient Experience
Key Drivers are determined through statistical analysis using survey responses from patients discharged from the survey area; they tell you what aspects of care are most influential in creating excellent patient experiences. By helping narrow your focus on what is...
