by Isaiah Dominguez | Nov 12, 2019 | Patient Experience
On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems. At this time, CMS is not proposing any changes to the 2020 OAS CAHPS survey. If finalized in the...
by Isaiah Dominguez | Nov 8, 2019 | Patient Experience
Update: On November 8, 2019, CMS released the HH CAHPS final rule where they state, “…we are not finalizing the removal of question 10 from all HH CAHPS Surveys.” Upon review of comments from the proposed rule, CMS found that many commenters expressed concern that...
by Isaiah Dominguez | Nov 7, 2019 | Consumer & Brand
Embracing Excellence to Drive Consumers to Your Brand Join PRC for a new consumer webinar, “Embracing Excellence to Drive Consumers to Your Brand.” During this webinar, a PRC expert, Keith Schneider, discusses the importance of having an excellent patient experience...
by Isaiah Dominguez | Nov 1, 2019 | Employee Experience
From pro tips on night shift mentoring to the latest in nurse safety, my time at the 2019 ANCC National Magnet Conference® was another educational and action-packed week. Joining more than 10,000 nurses and healthcare professionals in Orlando, FL, I...
by Isaiah Dominguez | Oct 28, 2019 | CHNA, Consumer & Brand, DEI
Your ability to read and comprehend the intricacies of this blog and most of PRC’s publications may seem like a given. Much of our audience is college-educated, but many of you, especially those working with patients, regularly encounter illiterate adults and may not...
