by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...
by Isaiah Dominguez | Mar 6, 2019 | Employee Experience
How a Caregiver’s Self-Sabotaging Behavior Can Affect the Service Excellence I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work....
by Isaiah Dominguez | Feb 27, 2019 | Utility
At PRC we are committed to bringing you reliable and quality data that is truly reflective of your excellence. Our proven methodologies and unmatched service is what sets us apart from other research companies. Simply put, we capture healthcare differently.
by Isaiah Dominguez | Feb 22, 2019 | Employee Experience
My Grandpappy was a carpenter, building houses in late twentieth-century Pennsylvania, carefully nestling one-of-a-kind houses into the foothills of the Appalachian Mountains. Unsatisfied to build houses only for buyers, he also built every house my mother ever lived...
by Isaiah Dominguez | Jan 23, 2019 | Patient Experience
When it is Neither Yes nor No: Understanding and Explaining Health Statistics Remember that classroom setting where numbers seemed to blend into the chalkboard? The basic 2+2=4 became obsolete and letters started to get involved in the equation? We’ve all been there,...
