Insights
Get Our latest insights on the topics that matter most to you.
Insights
Get the Recognition You Deserve
Every client that PRC has guided through the ANCC’s submission process has attained Magnet Recognition Program® honor, thanks to across-the-board unwavering hard work and commitment to the journey.
Phone Survey Caller IDs
What shows up on the caller ID when PRC calls a patient?
Monitoring for Quality
How are PRC interviewers monitored?
Interview Probing Guidelines
Probing is an interviewing technique that requires specific guidelines so the interviewer does not bias the survey.
Service Recovery
A communication practice and process that can be used to make things right after something has gone wrong with the healthcare experience.
Semi-Private Rooms & Hallway Beds
For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed.