Insights

CARES for Safety

CARES was designed by our PRC Excellence Accelerator® team to create highly reliable patient experiences of care through behaviors.

The Power of Service Recovery

At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.

Bullies in Nursing

Many people face some type of bullying in their adulthood, and workplace bullying has been noted often in the healthcare field among nurses.

Medical Safety

A rapid improvement resource for a foundational expectation in the patient experience.

Excellence Without Key Drivers®

What should I focus on if I don’t have a Key Driver®?

Combating Lag Time Bias

How does PRC combat lag time bias?