Insights

Specialty Segmentation for Physician Engagement

How do I segment my Physician Engagement results by specialty?

Scripting the Patient Conversation

How should we script conversations with patients?

Alexa’s New Job: Leveraging AI for Patient Experie...

Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.

Response Rates: Myths & Misconceptions

PRC patient experience experts break down the numbers and shed some insight on how exactly response rate impacts HCAHPS scores.

Determining Action Plan Success

How do I know if my action plan is working?

Structuring Leader-Physician Rounding

Effective communication requires structure, so how do we structure leader-physician rounding?