Insights
Get Our latest insights on the topics that matter most to you.
Insights
Point in Time vs. Ongoing Surveys: Who comes out o...
How do you collect data that is both representative and accurate, especially when it’s impossible to survey everyone in your community?
Online vs. Phone Surveys: Does Convenience Cause P...
Households across the country are dropping landlines and moving to cell phones. But are people on the phone less?
Maximizing Discharge Phone Calls
A critical component and best practice in the caregiver-patient partnership is how we manage the transition from hospital to home.
The Myth of the Independent Physician
While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.
Outpatient Discharge Communication
Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, and we miss the mark in the eyes of our patients.
Adding Patient Perceptions to Control Charts
How do we incorporate patient perception data into Control Charts?