Insights
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Insights
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Attracting Excellence in Nursing at the 2019 ANCC...
This year’s conference provided innovative ideas surrounding compassion fatigue, the attention finally being given to workplace violence, and new ideas for how hospitals can optimally hire and retain excellent nurses.
Care despair: What health insurance literacy means...
Many of you, especially those working with patients, regularly encounter illiterate adults and may not even know it.
Lessons Learned from VBP Performance
VBP provides incentive for hospitals to administer excellent care, with the scores they receive determining the amount of Medicare reimbursements they earn, allowing them to further invest in their performance and cultivate higher scores.
PRC Best Practices: Quiet Environments
PRC’s Best Practices series provides insights from clients for clients to share successful methods on various topics, with this piece discussing quiet care environments.
Empowering Women Today and Tomorrow: Lessons from...
Women across different generations face different challenges, each paving a path for the young women following them. We are currently raising a generation of girls that will hopefully not experience the glass ceiling many of us have faced.