Insights

When the Patient Experience Shifts: Findings and I...

Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.

HCAHPS Experience Resources: Nurse Communication

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

Security Services

This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.

Transforming COVID Patient Care: A PRC Partner Spo...

Sparrow Hospital realized they could use their resources to shift the paradigm in COVID-19 management by allowing families to have visitations with patients.

HCAHPS Experience Resources: Discharge Information

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

National Coronavirus Community Impact Survey: 2021...

The 2021 National Coronavirus Community Impact Survey provides COVID-19 insights following nearly a year of life amidst the coronavirus pandemic.