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Insights
Physician Engagement, Communication, and Results S...
HXF co-founder and president Katie Owens joins to discuss supporting senior teams & physician leaders with advancing the physician experience.
Call Filters: Wait Time Exclusions
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS’ guidelines.
CMS Seeks Feedback on Dialysis Patient Experience...
In a recent proposed rule, CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model.
HCAHPS Experience Resources: Discharge Information...
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
CMS Proposes Expanding Home Health VBP Nationwide
CMS announced HHVBP expansion since participants had an average 4.6% quality score improvement & $141 million average annual Medicare savings.
Safer Transitions: Closing discharge gaps with CAR...
Join this webinar to learn about what CARES™ Connect can do to help you feel more confident and ensure that your patients understand their discharge instructions and have a safer transition home.