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Senior Leader Rounding on Physicians – Healthcare...
When rounding on physicians is neglected, the costs of disengagement and burnout are just too serious to ignore.
CMS Finalizes Changes to VBP Due to Pandemic
CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).
Practicing Mindfulness for Better Patient Experien...
Mindfulness and the ongoing, positive impact it can have on the patient experience was at the heart of this podcast episode.
HCAHPS Experience Resources: Medication Communicat...
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
Why Physician Loyalty Matters – Healthcare Experie...
There are many ways we can measure, track and influence physician loyalty sentiments in our organizations and institutions.
HCAHPS Experience Resources: Doctor Communication—...
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.