Insights

Key Drivers FAQ

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

Radiation Oncology (RO) Model Proposed to be Delay...

CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.

Takeaways on Improving the Patient Experience from...

We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.

Mental Health Tips for Busy Practitioners – Health...

Compassionate actions such as being an active listener and giving other people our undivided attention can go a very long way.

OAS CAHPS: Testing the New Mixed Mode Option

Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.

Using Data to Tell a Story and Improve the Patient...

Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.