Insights

What Football Can Teach Us About Healthcare Brandi...

Amid the football season, we explore the similarities between successful, popular NFL teams and hospitals with strong brands.

Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.

Branding is not just for clothes, soft drinks, or other consumer goods; it’s extremely important for healthcare institutions as well.

This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.

Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.

Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.