CARES™ Connect
Upgrade your discharge calls and follow-up.
Close Your Discharge Gap
As the final step in a patient’s hospital stay, the transition home following discharge requires care teams expand the focus on the continuum of care in providing an excellent patient experience. PRC’s CARES™ Connect follows up with patients and caregivers prior to patient experience survey administration to support their safe transition home. READ MORE
Create a Real-Time Feedback Loop
Our CARES™-certified interviewing team connects with patients as early as within 24 hours of discharge and verify patient adherence with discharge instructions. In addition to improving patient experience, CARES™ Connect can further a culture of patient safety by probing for risks that may result in readmission and determining instances where further support is needed. All call outcomes, including any risks, are reported to you on PRC’s online risk reporting platform, PRCAlertView.com, which updates in real time to ensure timely management of post-discharge risks.
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Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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Reliable
Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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Your Partner
Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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Exceptional
Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
Latest Resources
HCAHPS: Revised for 2025
The PRC team will use this webinar to cover the updates, redesign, and reconstruction of HCAHPS detailed in the final rule from CMS.
How to Build a PRC EasyView Dashboard
Discover how to use and share the new EasyView Dashboard to display important metrics for your organization, department, or team.
HCAHPS 2.0 – Everything You Need to Know
Our CAHPS team at PRC reviewed the CMS final rule and compiled an infographic with all the main takeaways surrounding HCAHPS 2.0.