Healthcare Differently

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Solutions

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Community Health

With over 30 years of Community Health Needs Assessment experience, PRC is the expert partner to help you best understand health disparities and needs and what they mean for your community. Our solutions monitor population health and offer localized data for your hospital’s service area—all while satisfying IRS requirements, establishing health improvement priorities, and informing your community benefit activities.

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Consumer & Brand

Staying on top in the marketplace—or developing tactics to get there—depends on knowing how your consumers think and make their healthcare decisions. PRC’s Consumer and Brand Study provides you with reliable data and experienced coaching for uncovering which hospitals consumers consider to be the best for specific services, measuring the effectiveness of a recent advertising campaign, and learning what is most important to consumers when they select a hospital.

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Employee & Physician Experience

At the heart of every exceptional patient experience resides a team of dedicated employees and physicians. Recognizing the integral role care teams play in shaping the patient experience, PRC has developed comprehensive end-to-end solutions that revolve around understanding employee and physician perceptions and identifying areas for improvement in their experience.

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Patient Experience

The increased accountability and transparency driving today’s consumer-based healthcare marketplace require a partner attuned to organizational objectives, proficient at navigating government requirements, and focused on delivering transformational insights and thought leadership. Our industry-leading response rates and world-class coaching deliver maximum value-based purchasing reimbursement. Don’t get lost in the red tape; our expert team is always available to help you navigate every step of your loyalty, patient experience, and government surveys.

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Public Health

At PRC, we believe that different problems demand different solutions and have grown a team dedicated to creating that reality for our partners. We take our partnerships very seriously and act as an extension of our client, and we are confident that we will build a collaborative, strong partnership with your public health initiatives to ensure maximum success.

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As a leading provider of inbound and outbound call center services, PRC has extensive experience in handling sensitive patient information and delivering outstanding customer service. We understand the unique communication challenges that organizations face, so we are dedicated to providing a professional, personalized, and empathetic telephone experience on behalf of our client partners.

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Healthcare Differently

Healthcare Differently

Solutions

Community Health

Consumer & Brand

Employee & Physician Experience

Patient Experience

Public Health

Call Center Support

Latest Resources

Success Story: Planting a Community Nutrition Init...

HCAHPS: Revised for 2025

How to Build a PRC EasyView Dashboard

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Healthcare Differently

Healthcare Differently

Solutions

Community Health

Consumer & Brand

Employee & Physician Experience

Patient Experience

Public Health

Call Center Support

Latest Resources

Success Story: Planting a Community Nutrition Init...

HCAHPS: Revised for 2025

How to Build a PRC EasyView Dashboard